At Seekee, we want you to be satisfied with your order. This policy explains how returns, exchanges, and refunds work for both retail and wholesale/bulk orders placed through seekeesk.com.
1. Retail Order Returns
Return Window
You may request a return within [e.g., 14/30] days of the delivery date.
Eligibility
To be eligible for a return, items must be:
- Unused, unopened, and in original packaging
- In the same condition you received them
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned unless defective or damaged on arrival:
- Final sale / clearance items
- Personal care or hygiene products once opened
- Custom or made-to-order items
How to Start a Return
Contact us at contact@seekeesk.com with your order number and reason for return. We’ll provide return instructions and, if applicable, a return shipping address.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
2. Wholesale / Bulk Order Returns
Because wholesale orders are placed at discounted volume pricing, different terms apply:
- Return Window: Bulk/wholesale orders may be returned within [e.g., 7/14] days of delivery, subject to approval.
- Restocking Fee: A restocking fee of [e.g., 15–20%] may apply to approved bulk returns to cover processing and inventory handling costs.
- Minimum Return Quantity: Partial returns of a bulk order may not be accepted; returns may need to be for the full quantity ordered per SKU.
- Damaged or Defective Bulk Shipments: Must be reported within [e.g., 48 hours] of delivery with photos of the damaged items/packaging, so we can file a claim with the carrier if needed.
- All wholesale returns require prior written approval from our team before shipping anything back. Unauthorized returns may not be eligible for a refund.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:
- Contact us within [e.g., 48 hours] of delivery at contact@seekeesk.com
- Include your order number, a description of the issue, and photos where applicable
- We will arrange a replacement, exchange, or full refund at no additional cost to you, depending on the situation
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed to your original payment method within [e.g., 5–10 business days].
- Shipping charges are non-refundable, except in cases of our error (damaged, defective, or incorrect item).
- If a restocking fee applies (wholesale returns), it will be deducted from the refund total.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for a different size, color, or product, please initiate a return and place a new order separately.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account or payment provider again
- Contact your credit card company or bank, as processing times can vary
- If you’ve done this and still have not received your refund, contact us at contact@seekeesk.com
7. Order Cancellations
- Retail orders may be canceled for a full refund if the order has not yet shipped.
- Wholesale/bulk orders may only be canceled prior to production/fulfillment being initiated; cancellations after processing has begun may be subject to a cancellation fee.
8. Contact Us
For any questions about returns, refunds, or exchanges, reach out to:
Seekee
30 N Gould St #57974, Sheridan, WY 82801
Email: contact@seekeesk.com
Phone: +1 (408) 561-8080